Refund & Withdrawal Policy

BSS Navigator is digital content delivered immediately after payment. Where applicable, you will be asked to expressly request that delivery begins before the end of the statutory withdrawal period and to acknowledge that your right of withdrawal is lost once performance begins.

If payment succeeds but you cannot access the database, contact help@stipendium.berlin using the email from your purchase. We will first restore access or fix the issue. If we cannot deliver the purchased access, we will refund the payment.

Refunds required by applicable law remain unaffected. Other requests may be reviewed on a case-by-case basis. Please contact us promptly, include the purchase email and explain the issue. Do not send payment card details.

Approved refunds are returned through Stripe to the original payment method. Processing times after submission depend on Stripe and the customer's bank or card issuer.

A refund does not reopen a place in a time- or quantity-limited founding-user offer. This does not affect any refund or consumer right required by applicable law.